CANCELLATION POLICY
Public Tours/Classes
Free cancellations or date changes (subject to availability) are allowed up to 48 hours before it starts.
No refund will be provided for cancellations made within 48 hours of a tour /class, or in case of no-show.
Covid-19 Update:
- Customers with existing bookings for tours/classes between March 10 and April 30, can cancel for a full refund up to 24 hours before the start of the activity.
- Customers can change the date of their booking for free over the next 12 months (subject to availability). Date changes can be made up to 48h before the start of the activity.
Private Activities
Free cancellations or date changes (subject to availability) are allowed up to 10 days before it starts.
50% cancellation fee if the cancellation is made less than 10 days before the start.
No refund will be provided for cancellations made within 10 days of a tour /class, or in case of no-show.
If you’ve paid a deposit for your activity, the deposit amount is non-refundable.
Please notify us of your cancellation or date change via email hello@spainfoodsherpas.com
Refund Processing Time
We submit refunds as soon as we receive a cancellation. Depending on the bank’s processing timeit can take anywhere from 3-10 business days to show up on your bank account.