CANCELLATION POLICY
Public Tours/Classes
Free cancellations or date changes (subject to availability) are allowed up to 24 hours before it starts.
No refund will be provided for cancellations made within 24 hours of a tour /class, or in case of no-show.
Private Activities
Free cancellations or date changes (subject to availability) are allowed up to 48h before it starts.
50% cancellation fee if the cancellation is made less than 48h before the start.
No refund will be provided for cancellations made within 48h of a tour /class, or in case of no-show.
If you’ve paid a deposit for your activity, the deposit amount is non-refundable.
Please notify us of your cancellation or date change via email [email protected]
Refund Processing Time
We submit refunds as soon as we receive a cancellation. Depending on the bank’s processing timeit can take anywhere from 3-10 business days to show up on your bank account.